Frequently Asked Questions

Everything you need to know about Dink Gear Shop

Shipping

Most orders ship within 1-2 business days and arrive within 5-7 business days via standard shipping.
Yes! Every order ships free within the continental US.
We currently ship within the United States only. International shipping is something we're actively working on — sign up for our email list to be notified when it launches.

Returns & Exchanges

We accept returns within 30 days of purchase. Items must be unused and in their original packaging. To start a return, contact us through our contact page.
Absolutely. Reach out to us and we'll make it right. Exchanges are processed within 3-5 business days of receiving the returned item.

Products

It depends on your play style. Beginners typically do best with a mid-weight graphite paddle. More advanced players often prefer lighter carbon fiber paddles for speed and control. Still unsure? Contact us and we'll help you find the right fit.
We're launching soon! Sign up for our email list on the homepage to be the first to know when the shop goes live.

Orders & Payments

We'll accept all major credit cards (Visa, Mastercard, Amex), PayPal, and Apple Pay at launch.
Orders can be cancelled or modified within 1 hour of placement. After that, the order enters fulfillment and can no longer be changed. Contact us immediately if you need to make a change.